I have bought an access to digital content but I have not received my access code
After completing your purchase, you will receive an email with the subject « Code Espace virtuel de la commande » which includes your access code.
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To activate the content, click on the Contents tab, then on the blue + Add code button, and enter the code.
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If you have not received the email, please check it is not in your spam folder. In case you can't find it, please contact our customer service team by filling in this form, indicating the details of your purchase.
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I bought a hybrid edition and haven't received my access code
For hybrid editions, you will find the code inside the book. You will have to wait to receive it before you can validate it on your Espace virtuel account. You will find your access code on the internal part of the cover. It is a 20-character code ...
I have bought a new access to the content but I do not see it activated in my profile. My content is still expired on the platform
The new access to digital content you acquire will not automatically be activated on the platform. After completing your purchase, you will receive an email with the subject « Code Espace virtuel de la commande » which includes your access code. To ...
My access code doesn't work
If you wish to activate a code for the first time, you must access your account on the Espace virtuel platform and click on ‘+ Add a code’. If you already have products on your home screen and want to add codes, click on the Content tab and then on ...
Where is my access code?
- If you have purchased the hybrid edition, the code you need to enter can be found in the manual: When you open the book, on the back cover, you'll find all the information you need to access the Campus platform, as well as the access code, as you ...
I cannot access the resources of my printed textbook - My access to the content with the ISBN code has expired.
The access to the free digital resources of your book (audio, videos, transcriptions, etc.) activated with the ISBN code of the printed textbook will last for 31 days. However, as long as the textbook is still available for sale and therefore still ...