My access code doesn't work
If your code doesn't work, it may be because:
your code has already been redeemed. Each code can only be redeemed once.
your code has expired. Codes are generally valid for 12 months from the date when they were purchased.
the code was entered incorrectly. Check capital letters, accents, spaces...
it is a code to join a group (6 character code) and not a code to add a product (20 character code).
it is an order reference number (9 letter code) and not a code to add a product (20 character code).
Related Articles
My access code doesn't work
If you wish to activate a code for the first time, you must access your account on the Espace virtuel platform and click on ‘+ Add a code’. If you already have products on your home screen and want to add codes, click on the Content tab and then on ...
My group code doesn't work
To join a group, you must click on "Add code" and introduce a 6-character code that your teacher will provide you. If your code doesn't work, it can be because: you didn't write the code correctly. Check that you did not add or eliminate any ...
My ISBN code doesn't work
If your ISBN doesn't work, it could be because: the code was entered incorrectly. You must write only the numbers of the ISBN, with no spaces or dashes. To access the associated resources, you will need to enter the ISBN code of your printed student ...
Where is my access code?
- If you have purchased the hybrid edition, the code you need to enter can be found in the manual: When you open the book, on the back cover, you'll find all the information you need to access the Campus platform, as well as the access code, as you ...
I cannot access the resources of my printed textbook - My access to the content with the ISBN code has expired.
The access to the free digital resources of your book (audio, videos, transcriptions, etc.) activated with the ISBN code of the printed textbook will last for 31 days. However, as long as the textbook is still available for sale and therefore still ...