What should I do if I haven't received the ‘Forgot your password’ e-mail?

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• I have forgotten my password to log in to the Espace virtuel platform. How can I reset it?

  On the home page of the platform, click on the ‘Forgot your password? Then enter your user's e-mail address and press the request a new password button. You will receive an e-mail with instructions for resetting your password similar to the ...

• How can I change my password?

  To change your password, go to "My profile" on the top right corner of the screen and in the "General settings" section click on "Change password". And click on Submit to save the changes

• I have bought an access to digital content but I have not received my access code

  After completing your purchase, you will receive an email with the subject « Code Espace virtuel de la commande » which includes your access code. To activate the content, click on the Contents tab, then on the blue + Add code button, and enter the ...

• What can I do if I have not received the email to validate my Espace virtuel platform account?

  If you can't find it in your main mailbox, please check your spam/junk mail folder. This is an email similar to the email below: If you are unable to find it, or if the validation link for your account has expired, please contact our customer service ...

• I can’t see the content. How do I access it?

  If you have registered on the platform for the first time, you will find an empty screen when you enter Espace Virtuel. To access your book's free digital resources again, you will have to add the content to your account. To do so, you must click on ...